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Tale of Two Customer Experiences: Discover v. Sprint

I had the rare opportunity to experience great customer service side-by-side with what passes for support these day; see why the company that couldn’t resolve my problem won my loyalty.

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Posted in Business Strategy, Communication Strategy, Customer Engagement, Customer Experience, Customer Service, Small Business

Look Back to Move Forward

It’s definitely the time of year to be reflective and contemplate what you could have done differently, should be doing better, and would like to be doing hereafter. In the spirit of such soul-searching times, I thought I would relate

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Posted in Business Strategy, Communication Strategy, Customer Engagement, Marketing

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